Privacy Policy

Privacy Policy

Trefoil Networks Limited is committed to protecting any data that it collects concerning its clients. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy. The purpose of this Privacy Policy is to enable you to understand what personal information of yours is collected, how and when we might use or share your information, and how you can correct any inaccuracies in the information. This Privacy Policy also explains our online information practices and the choices you can make about the way your information is collected and used.
Information Collected
The information collected from clients are used to provide clients with the products and services purchased and for the purposes described below. The information may be received via automated means such as communications profiles or cookies.
Personal Information : The required information depends on the type of service, support, or sales inquiry, and may include your name, address, telephone number, fax number and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name, credit card or other payment information. The financial information will only be used to bill the client for the products and services purchased. If a credit card is purchased, the information may be forwarded to the client’s credit card provider.
Please note that a security icon will appear on the browser when transferring personal information.
Cookies and Tracking : The Internet browser has an in-built facility for storing small text files – “cookies” – This retain information which allow the website to recognize the client’s account. Cookies are used to save preferences and login information, and provide personalized functionality. Cookies may also be used to collect, store, and sometimes track information for statistical purposes to improve the products and services and to manage telecommunications networks. More specifically, different cookies are used for different purposes: (i) “required cookies” are necessary for the website to work properly, (ii) “performance cookies” allows easy analysis of visitors on the website so as to measure and improve the performance of the website, (iii) “functional cookies” saves choices made on the website, and (iv) “advertising cookies” are used to present ads that are relevant to client’s interests. Cookies may also be used in tracking referrals from internal and external affiliates, as well as advertising campaigns. A third party service provider may also be used to send emails. Pixel tags and cookies may be used in those email messages to help measure the effectiveness of advertising and enhance more focused marketing communications to clients. Clients have the option to change cookies by changing the browser settings. However, this may disable some of the functionality on the trefoilnetworks.com website.
Customer Surveys: Trefoil Networks Limited will periodically conduct customer surveys. Participation in the client’s survey is voluntary. However, users are encouraged and advised to participate in these surveys as they provide Trefoil Networks Limited with important information that helps in improving services and how the services are provided.
CONFIDENTIAL: Personal information of clients if provided remains confidential, even if the survey is conducted by a third party service provider on Trefoil Networks Limited’s behalf.
Social Media: Trefoil Networks Limited website includes social media features (such as the Facebook “Like” button). These features may collect client’s IP address and page(s) visited on Trefoil Networks Limited website, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party or directly on Trefoil Networks Limited’s website. The interactions with these features are governed by the privacy policy of the company providing the features.
Data and Information Submitted to Third Parties on Trefoil Networks Limited: This Privacy Policy does not apply to data or personal information that may be submitted to, or collected by third-party websites hosted by Trefoil Networks Limited. Such websites are not owned or controlled by Trefoil Networks Limited. Clients are expected to independently evaluate the privacy policies of such third-party websites before submitting data or personal information to them.
Information Use
Personal Information: The information collected from customers is used for billing and to provide service and support to customers. Trefoil Networks Limited may study this information to determine customers’ needs and promote certain products and services or additional support. Trefoil Networks Limited may also generate non-identifying and aggregate profiles from information that are provided during registration (such as the total number of customers in a given category). This aggregated and non-identifying information may be used to promote advertisements that appear on the website and services.
Trefoil Networks Limited takes reasonable precautions to prevent unauthorized access to customer’s information. Accordingly, Trefoil Networks Limited may require additional forms of identity in event of request for information about customers account details. Trefoil Networks Limited may also use the information provided to Trefoil Networks Limited to send monthly newsletter to the primary contact e-mail on file, or to contact customers about other products or services that may be of interest to customers.
Log Files: Trefoil Networks Limited uses IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. However, it is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.
Customer Surveys: Trefoil Networks Limited may use the contact and other information provided to follow up with customers who respond to our customer surveys to help resolve issues internally or with third party partners. For example, Trefoil Networks Limited may contact customers based on their survey answers or to highlight certain changes made in response to customer feedback.
Disclosing Information
Partners and Sponsors: Some Trefoil Networks Limited products or services are offered or promoted to customers in conjunction with a partner or sponsor, or another brand or company within Trefoil Networks Limited Corporate family. Trefoil Networks Limited may share your information with these parties to offer the product or service or to facilitate customer’s use of additional amenities included with customers hosting account. For example, one of Trefoil Networks Limited partners may provide services to customers based on links accessed from control panel.
We may also disclose aggregate, anonymous data based on information collected from users to potential partners, reputable third parties and other companies or brands within our corporate family. Customers Information will only be shared with third parties that agree to maintain the information in confidence and to use it solely for purposes of providing the product or service as agreed to by Trefoil Networks Limited..
Service Providers: Trefoil Networks Limited may transfer (or otherwise make available) personal information to third parties that help provide services or provide services on Trefoil Networks Limited’s behalf. For example, Trefoil Networks Limited may use service providers to authorize and process payments, administer surveys, or run promotions. Customer’s personal information may be maintained and processed by our third party service providers in the United States or in other jurisdictions. Trefoil Networks Limited service providers are given necessary information to perform their designated functions.
Online Advertisements: Trefoil Networks Limited do not share personal identifiable information about individual customers with advertisers. Though Trefoil Networks Limited may display online advertisements and share aggregated and non-identifying information about customers collected through the registration process or through online surveys and promotions with certain advertisers. In some instances, this aggregated and non-identifying information are used to deliver tailored advertisements.
Customer Surveys: Trefoil Networks Limited may share customer information obtained from customer surveys within Trefoil Networks Limited and their corporate family, and with trusted third parties to
Legal Reasons: Trefoil Networks Limited may access, preserve and share information about customers with companies, organizations, governmental entities or individuals outside of Trefoil Networks Limited in good faith, and as may be required by law. This may include, but not limited to, responding to subpoenas, court orders or other legal processes (such as law enforcement requests). Trefoil Networks Limited may also access, preserve and share information about customers as necessary to: (i) establish or exercise Trefoil networks Limited’s legal rights or defend against any legal claim including threatened claims involving Trefoil networks Limited. (ii) Investigate, prevent, or take action regarding suspected fraud or other illegal activities; (iii) prevent death or serious physical harm to any person; or (iv) investigate violations of Trefoil Networks Limited’s Terms of Service.
Public Forums: Any information disclosed or posted on public areas of Trefoil Networks Limited websites or the Internet becomes public information. Customers are advised to exercise caution in disclosing personal information in the public areas. Request for removal of personal information from our community forums or testimonials, contact us at support@tfnetonline.com. If Trefoil Networks Limited may not be able to remove your personal information, in which case a feedback will be sent to the customer.
Data Security
Trefoil Networks Limited uses technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. Trefoil Networks Limited uses security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information collected online. All sensitive information is collected on a secure server. Financial information (such as a credit card number) provided by customers are protected using Secure Sockets Layer (“SSL”) technology.
Children
This website is not directed towards children and do not require personal information from children under the age of 15. Any personal information from a child under the age of 15 will be deleted from Trefoil Networks Limited database.

Reseller Relationships
In addition to all of the terms and conditions set forth above, the following terms apply to Reseller relationships only.
Information Related to Data Collected through Resellers: Trefoil Networks Limited may collect information under the direction of its Resellers, without direct relationship with individuals whose personal data is provided, processed or obtained by the Resellers. Customers who seek access, or who seek to correct, amend, or delete inaccurate data are required to direct their query to the Reseller’s data controller. If the Reseller requests that we remove the data, we will respond to such request within thirty (30) business days.
Choice: A customer of our Resellers and who would no longer like to be contacted by such Reseller should please contact the Reseller from whom he/she purchased products or services.
Data Retention: Trefoil Networks Limited retains personal data to process on behalf of the Resellers for as may be required to provide services under the relationship. The personal information will be retained as necessary to comply with the legal obligations, resolve disputes, and enforce our agreements.
Changes to this Policy
Trefoil Networks Limited reserves the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, customers will be contacted in the event of material changes with an advance notice prior to the change becoming effective and an opportunity to opt-out of such differing uses. Customers are advised to periodically review the page for the latest information on our privacy practice.
Contacting Us
Concerns: Trefoil Networks Limited encourages individuals covered by this Privacy Policy to raise any concerns about our processing of personal information by contacting Trefoil Networks limited at:
Trefoil Networks Limited
Attn: Legal Department
3rd Floor, DBM Plaza, 410 Nouakchott Street.
Wuse Zone 1,
Abuja, FCT, Nigeria
E-mail: support@tfnetonline.com
Questions . If you have any questions about our Privacy Policy, or to know what information we have collected about you, please email us at support@tfnetonline.com